Last updated 8 Feb 2023


Your satisfaction is important to us. If you are not satisfied with your online purchase, we are happy to refund your purchase price if the return complies with our return policy.

We accept returns for products purchased from only, and all returns are inspected upon return. Products purchased from must be returned in new or Un-used condition and within 30* days from date of purchase. Additionally, returns of items that qualified for a free promotional item(s) must be returned with the free promotional item(s). Please note: Items noted as final sale or not-returnable, gift cards, and electronic gift cards are not eligible for exchange or return. Natulla monitors return activity and reserves the right to deny returns that, in its sole discretion, do not meet the return policy requirements, in instances of abuse, or for items that were re-sent at no cost in a good faith gesture following a report of non-receipt.

*Refunds for returns received after 30 days are not guaranteed and will be made at the sole discretion of Natulla. If issued in these instances, Natulla has the right to provide the refunded amount in the form of an electronic gift card or a refund check.

For items returned within our returns policy, the purchase price will be refunded to the original form of payment. If the payment was split between an Natulla gift card and credit card, debit card, or bank issued gift card, the credit is applied to the credit card, debit card, or bank issued gift card first. If a balance remains to be credited, it will be applied to the Natulla gift card.


Returns will be processed within 7 to 10 business days of receipt at our warehouse, and you will receive a credit confirmation with your refund amount once your return has been fully processed. The time to post a credit to your account can vary and is determined by the issuing bank. Please contact the issuing bank for details. Please note: eGift cards, gift cards, promotional items, final sale items or Natulla products purchased somewhere other than are not eligible for return online.

Return address:
Natulla International Trading Co.,Ltd.
4-7-4, Iidabashi
Chiyoda-Ku, Tokyo 1020072, Japan
Tel: 03-6265-6995

Please note that after returning, please contact us and inform us of the following information:
1. Order number
2. Reason for return
3. Return delivery time
4. Return method and tracking number


When your order arrives, please inspect the package for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please retain the box, the packing materials, and the items inside, take a photo of damaged item(s) and contact us immediately for assistance.

Note: Natulla monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Natulla reserves the right to limit or deny the reshipment or credit of an order/item in all instances.