For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.

*Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.

Shipping charges will be calculated based on the order total:
1. Orders totaling less than ¥30,000 will incur a ¥3,000 shipping fee;
2. Orders over ¥30,000 will receive free shipping.

DELIVERY TIMES BY REGION

*Some parts of Asia and Europe are currently not available for delivery, please contact us for details.

Shipping to select rural or remote destinations may result in extended shipping times.

After delivery, we will send you an email with the delivery method and tracking number used. Please use the corresponding links to check the delivery status of your package:

FedEx - https://www.fedex.com/en-us/tracking.html

DHL - https://www.dhl.com/jp-en/home.html

Japan Post - https://www.post.japanpost.jp/index_en.html

At this time, https://www.natulla-jp.com/ is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.

Some items sold by https://www.natulla-jp.com/ require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At https://www.natulla-jp.com, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order.

Natulla is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Natulla is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1.Check with neighbors and family members
2.Look around the delivery location
3.Check for notice of attempted delivery
4.Contact the carrier directly who can assist further

Note: Natulla monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Natulla reserves the right to limit or deny the reshipment or credit of an order/item in all instances.

We are currently accept orders billed or shipped to destinations in the US, Canada, Australia, parts of Asia and Europe. If you are not sure if shipping is available in your area, please contact us for details.